30-Day Money-Back Guarantee

We want you to feel confident when ordering Billy. If you’re not completely satisfied, you can request a return within 30 days of delivery.

Return Conditions

To be eligible for a return:

• The product must be unused and undamaged
• It must be returned in its original packaging
• The return request must be made within 30 days of receiving your order

We reserve the right to decline returns that do not meet these conditions.

Refund Process

Once we receive and inspect your return, we’ll notify you of the approval status.

• Approved refunds will be issued to the original payment method
• Refunds are processed within 5–10 business days after approval

Please note that shipping fees (if any) are non-refundable unless the return is due to a faulty or incorrect item.

Damaged or Incorrect Items

If your Billy arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the issue. We’ll make it right as quickly as possible.

How to Start a Return

To request a return or refund, please contact us through our Contact Us page with:

• Your order number
• A short description of the issue

Our support team will guide you through the next steps.

Questions?

If you have any questions about returns or refunds, we’re always happy to help.